E-commerce in India is still in infancy stage. Although many e-commerce companies have tried their luck in India but almost all of them suffer from serious limitations. Indian e-commerce companies lack clear policies and they often force unconstitutional and Orwellian technologies like Aadhaar upon Indian citizens to appease Indian government. We at PTLB Projects have been warning against such unethical behaviour of Indian e-commerce and digital payment industry but they cannot see beyond a limited sphere. As a result most of the entrepreneurship and e-commerce venture ended up sooner than was expected.
India is not a place to encourage innovation and entrepreneurship. Even ease of doing business is not the priority of Indian government. There is no culture of a robust, timely and effective dispute resolution mechanism in India. We at Resolve Without Litigation (RWL) have continued our techno legal research and projects regarding ODR that we started in 2004. But even in 2019, Indian government does not have the techno legal acumen to understand importance and uses of ODR in India.
This is expected from government but what is not expected and accepted from e-commerce industry is to follow the unethical and illegal demands of Indian government to force illegal technologies like Aadhaar. As Indian e-commerce industry is mostly controlled by either foreign stakeholders or Indian government, there is little that can be expected from it. Obviously, Indian e-commerce companies are also not using ODR for resolution of their disputes as customer satisfaction and dispute resolution is never there priorities.
But we can expect that foreign e-commerce companies or foreign stakeholders controlling Indian e-commerce industry would be smart enough to use ODR for dispute resolution in India when the industry would consolidate very soon. For such smart e-commerce players, we have launched a dedicated ODR portal that can be used to resolve all e-commerce disputes in India. They can avoid costly and time consuming litigation procedures by simply signing an ODR Clause of RWL. Once the ODR Clause of RWL is incorporated into the terms and conditions of these e-commerce players and other online service providers, all consumer disputes would be resolved by us using our ODR portal.
National and international stakeholders can get a feel of our platform by using the pro bono portal of RWL. E-commerce companies, banks, digital payment providers, etc can use the pro bono portal for first few disputes and once they are comfortable they can shift to the professional portal of RWL. We do not use Aadhaar and we would never compromise with your privacy, data and other information. So not only stakeholders are saving in terms of money and time but also they have surety that their confidential information would not be misused.
We are currently receiving many offers for funding and we appreciate all such offers. Other financers who are looking to invest in the ever growing techno legal dispute resolution projects of PTLB are also welcome.
We are also open to various forms of collaborations with like minded national and international stakeholders. If you have any proposal, please contact us and we would love to have you as a valuable partner.
Once the May 2019 elections of India are over, we would rejuvenate our ODR projects and would come up with new features and additions that would be beneficial to all stakeholders.
